Coode Associates is committed to protecting your right to privacy as a user of our online documents and software.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting (our site) you are accepting and consenting to the practices described in this policy. This Privacy Policy only relates to the Coode Associates site and does not extend to your use of the Internet outside of the Coode Associates site.

What data do we collect?

We will collect personal data as provided to through the following processes, which you agree to supply to us as accurate:

  • during the de-cooded registration process;
  • when contacting us via the contact us data forms on our website;
  • when logging in via the Client Log In page to access our Online Diagnostics Platform.

We may collect and process personal information you give us if you correspond with us by phone, e-mail or otherwise. This includes information you provide when you report a problem with our site. The information you give us may include your name, e-mail address, telephone number, IP address and, role title, company name, or other personal details as you choose to provide.

We do not monitor your use of the Internet but we do use cookie technology to monitor your use of our site, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

This information is not stored alongside your personal data and will only be used on an anonymous, aggregated basis.

Uses made of the information

We use information held about you in the following ways:

  • to send you our de-cooded newsletter or updates about events we are holding
  • to provide you with the information, products and services that you request from us
  • to responds to any communications from you made via the website
  • to administer the secure access to our Online Diagnostics Platform
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • as part of our efforts to keep our site safe and secure
  • to undertake daily business activities for the purpose of performing contractual duties, including the saving, transferring and processing personal information with selected and trusted third party Data Processors
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Coode Associates Ltd, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

If you contact us inquiring about our Online Diagnostics Platform service, you will automatically be registered to receive our ‘de-cooded’ newsletter and updates about our products/services or events we are holding. We will not, as a matter of course, seek your consent, when sending these communications to a corporate postal or email address (based on the ‘Legitimate Interests’ GDPR Article 6(1)(f) provision.)

Where we store your personal data?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in the provision of support services, among other things. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third-Party sites

Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own Privacy Policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003 No. 2426). Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to

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